Privacy & Security

Consumer Cellular Privacy & Security Policy

LAST UPDATED: September 15, 2026

Earning your trust is important to Consumer Cellular, Incorporated (“Consumer Cellular,” “we,” “us,” or “our”). One way we want to earn your trust is through our commitment to protecting your personal information and privacy. This Privacy & Security Policy (“Privacy Policy”) describes how we collect, use, and disclose your information and your rights regarding your information. It is provided to help you better understand the types of information we collect from you when you use our wireless products and services (our “service(s)”), visit our websites (consumercellular.com or My Account at consumercellular.com/login), use our mobile applications (My CC on your iPhone or Android smartphone) or otherwise contact or interact with us or our online properties, features, platforms and tools wherever this Privacy Policy appears or is linked (collectively, our “site(s)” or “website(s)”). This Privacy Policy should be read together with our Wireless Customer Agreement at consumercellular.com/agreement, which governs your use of our services and our Website Terms of Use at savings.consumercellular.com/legal/terms-of-use, which governs your use of our sites. Certain terms used in this Privacy Policy that are not capitalized or otherwise defined herein can be found in Definitions. Consumer Cellular-branded websites and applications that link to this Privacy Policy currently include consumercellular.com, consumercellularaccessories.com, and speakeasymobile.com, which for purposes of this Privacy Policy are treated as operated by Consumer Cellular, Incorporated.

If you are a California resident or live in a U.S. state with a similar comprehensive privacy law, you may have certain additional privacy rights with respect to the personal information we collect about you. To find the Notice at Collection, and to learn more about your rights under state-level comprehensive privacy laws, please see the CALIFORNIA STATE PRIVACY RIGHTS and STATE-SPECIFIC PRIVACY DISCLOSURES sections of this Privacy Policy.

1. Personal Information We Collect. We collect various types of information about you when you use our sites, interact with us online, and through your use of our services. The data we and our service providers acting on our behalf collect depends on how you interact with us online and your use of our sites and services. This may include the following:

Categories of Personal Information Examples of Personal Information
Identifiers/Account Information: When you register for an account with us, we process your information to provide you with and bill you for our products and services, manage your account, send offers and market to you, and prevent fraud. First name Last name Postal address Email address Phone number Date of birth Driver’s license number Social Security number Credit history Active membership affiliations Credit/Debit card information Account ID User ID/PIN IP address Device ID
Payment and Financial Information: We use this information to process payments, bill you for our products and services, collections and chargeback protection. Credit/Debit card information Bank account information Credit history IP address Purchase order history Other payment or billing information
Promotions and Surveys: We may process your information when you register for our promotional campaigns, sweepstakes or contests, or participate in surveys. First name Last name Date of birth Postal address Email address
Location Data: We may process the location information of your device when you are connected to our network or the internet and to provide nearby retail store information. IP address Device location (GPS and network-based) Precise geolocation (when enabled) Cell tower location
Customer Service: We may process your information when you contact or interact with customer support. Call recordings Webchat logs Interactive voice response (IVR) recordings Recorded audio interactions Customer support tickets
Sensitive Personal Information: When you register for an account with us, contact or interact with customer support, or enable certain device features, we may collect and use your sensitive personal information to provide you with and bill you for our products and services, to prevent fraud, protect account security, and comply with applicable law. Social Security number Driver’s license number State ID card number Passport number Username and password Precise geolocation (when enabled) Credit/Debit card information (in combination with any security or access code or password) Credit history Health information
Network and Devices: We may process your information when you use our products and services, including technical information, equipment usage, and network data to better understand and improve our products and services, to monitor your device so we can better understand how your equipment is performing on our network and to protect our network. Call detail records (CDRs) Text message records Wireless data usage Device ID Equipment type, status, location, settings and configuration
Audio/Visual: We may collect your information when you enter our retail stores, contact us or interact with customer support, and when you participate in our contests, sweepstakes or other promotions. Photographs Images Videos recordings (when you visit our stores) Voice recordings (when you call customer support)
Website and Mobile App: We may collect information about your browsing, searching and buying activities and how you interact with our websites, mobile applications or advertisements, and from our business partners to serve you cross-context behavior or targeted ads, and to prevent fraud or internal analytics. IP address Device ID Mobile advertising ID (MAID) Information collected using cookies Websites visited Applications used Items placed in shopping carts Browser and operating system Platform type Connection speeds

2. How We Collect Your Information.
We collect the categories of data described in PERSONAL INFORMATION WE COLLECT in various ways:

2.1 Information You Provide Directly to Us: We may collect information directly from you when you interact with us, for example, when you register for an account, use our Services, visit or engage with our Sites, contact customer support, or through our marketing efforts including contests, sweepstakes, surveys, or promotions.

2.2 Information We Automatically or Passively Collect from You: When you visit our Sites or otherwise interact with us online, we may automatically or passively collect information about you through our network technology and advertising tools such as cookies, web beacons, pixel tags, log files or other technologies. We may deploy cookies and other similar technologies to automatically collect information about you.

See COOKIES for more information about our use of cookies and how to manage your cookie preferences. You can opt out of the “sale” or “sharing” of your personal information by clicking “Do Not Sell or Share My Personal Information” at the bottom of our website.

2.3 Information We Receive from Third Parties: We may also collect information about you from third parties, such as credit information/history, marketing lists from our partners, information such as risk scores we receive from vendors to help us identify fraud, commercially available demographic and interest-based information from third party data brokers, and information we receive from customers and other individuals such as “refer a friend” or similar programs or trusted contacts for our emergency response devices.

We may obtain your information from third-party sources, including device manufacturers, device protection and warranty providers, retailers and other service providers, such as from our third-party e-commerce partners. See LIST OF THIRD-PARTY SUB-PROCESSORS for more information.

We may also collect information about you from social media platforms through your public profile, social media posts, and other online interactions. For example, if you “like” us, mention Consumer Cellular or reach out to us directly. The information we receive from these third parties is governed by the privacy policies of the applicable social media platforms and we encourage you to review them before submitting any information to such platforms.

3. How We Use Your Information.
We collect the categories of your information described in PERSONAL INFORMATION WE COLLECT to provide, maintain, and improve our Sites and Services, to promote our products and Services, and to communicate with you, for the following purposes, to:

3.1 Provide Our Services:

Routing calls, delivering text messages, and managing your data connection.
Invoicing and billing you for products or Services, shipping items you purchased, processing payments, and managing your account with us.
Providing customer support, helping resolve technical issues, and improving customer service.

3.2 Maintain and Improve Our Sites and Services:

Managing our wireless network, maintaining and improving wireless coverage and enhancing the performance of our network.
Auditing and improving our Sites and Services, analyzing usage patterns of your equipment, understanding how you use our Sites and Services, personalizing your experience on our Sites, and developing new Sites and Services.
Analyzing and improving our marketing campaigns.

3.3 Promote our Services, Send Marketing and Other Communications:

Contacting you about Service updates and other important account-related issues (i.e., informational or transactional communications) by email and text message.
Responding to inquiries and assisting with operational requests such as password resets.
Sending marketing communications, offers and promotions to you. You may have the right to opt out of certain marketing communications, offers or promotions via email and text message as described in Marketing Communications, Sweepstakes and Contests.
Personalizing your online experience by providing you with personalized content or showing you relevant advertisements on other websites or mobile apps. You may have the right to opt out certain personalization or advertisements as described in COOKIES.

3.4 Comply with Legal Obligations & Fraud Prevention:

Security and fraud prevention, protecting your account and our wireless network from misuse or abuse, or otherwise as needed to protect the safety of customers and the safety of others.
Comply with applicable laws, legal processes or government requests, enforcing legal rights or Consumer Cellular’s terms, agreements, and policies.

3.5 Analytics, Profiling, and Automated Decision-Making:

We use analytics and profiling, meaning automated processing of personal information to analyze, evaluate, or predict aspects of an individual’s preferences, behavior, or needs, to operate, secure, and improve our Services. This includes evaluating information such as account details, device identifiers, service-usage patterns, network and performance data, and customer-interaction history. We use these tools to help detect and prevent fraud or security risks, verify account activity, support customer service, maintain and troubleshoot our network, and improve the quality and functionality of our products and Services. We may also use analytics to tailor certain communications or to measure or deliver advertising where permitted by law.

Where U.S. state law defines or treats profiling as part of automated decision-making or targeted advertising, we provide the disclosures and rights required by applicable law. These may include the right to request information about the categories of personal information used in profiling, the right to access information about the outcome of profiling, the right to appeal or seek human review of a decision, and the right to opt out of targeted advertising or the use of personal information in profiling to the extent permitted by law. We do not rely solely on automated systems to make decisions that deny or restrict your access to our core wireless Services.

We use customer proprietary network information (CPNI) only as permitted by federal law. We do not use call-detail or similar CPNI data for marketing non-communications Services without the appropriate consent. Please see Our Obligations and Your Rights Related to CPNI for more information.

Where U.S. state law provides rights to opt out of the use of personal information for targeted advertising, profiling, or the sale or sharing of personal information—including through browser signals such as the Global Privacy Control (GPC)—you may exercise those rights by clicking the “Do Not Sell or Share My Personal Information” link at the bottom of our website or by enabling an authorized preference signal in your browser. Please see Global Privacy Control for more information.

4. How We Disclose/Share Your Information.
While we do not sell your personal information in exchange for monetary consideration, we may disclose the categories of your information described in PERSONAL INFORMATION WE COLLECT to certain third parties in support of our business operations. Under U.S. state privacy laws, like the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (the “CCPA”), that disclosure may be considered a “sale” of personal information, even if no money changes hands.

Categories of information we may disclose to third parties depend upon the types of those third parties and their relationship with us. Categories of information we may disclose to these third parties include those described in PERSONAL INFORMATION WE COLLECT. We may disclose your information for a variety of business purposes, including to the following third parties:

4.1 Service Providers: We use service providers to provide, improve, and maintain our Sites and Services. We disclose your information to third parties who perform services at our request or on our behalf so we or they can provide the requested products and Services to you. Service providers are contractually required to protect your information and only use your information to provide the services for us according to our instructions or as otherwise agreed to in our contracts with them. We may disclose your information to service providers for various purposes, including the following services (and as detailed in LIST OF THIRD-PARTY SUB-PROCESSORS):

Billing, invoicing, shipping and delivering products, fulfilling orders or requested Services.
Processing payments, credit reporting or other transactions.
Sending communications and customer support functions.
Collections for unpaid purchases or Services.
Identity verification, fraud detection and prevention.
IT infrastructure for data hosting and system maintenance.

4.2 Business Partners: When you purchase certain products or use certain Services that are offered by Consumer Cellular and one of our business partners, both parties may collect information about you. Any information collected by our partners from you is subject to the applicable partner’s privacy practices, which we encourage you to carefully review. We may disclose your information to the following business partners:

Wireless network infrastructure providers for delivery of our Services.
Device manufacturers, device protection and warranty providers, device financing companies.
Retailers and other third parties for order fulfillment.
Membership affiliations we partner with for promotion administration or marketing.

4.3 Marketing & Advertising Companies: We may disclose or allow certain third-party advertising and analytics companies to collect information from you when you visit our sites, use our services, or otherwise interact with us online. This may include cookies, web beacons, pixel tags, log files and other technologies that automatically collect your information. These companies may combine the information we provide them with the information they have to provide relevant advertising to you. Where these disclosures constitute the “sale” or “sharing” of personal information or processing for “targeted advertising” under applicable law, you may opt out as described in STATE-SPECIFIC PRIVACY DISCLOSURES and Global Privacy Control. We may disclose your information to the following marketing and analytics companies:

Digital advertising platforms for serving you cross-context behavioral or targeted advertising.
Marketing companies for our promotional campaigns.
Analytics providers for our Sites and Services.

4.4 Legal Compliance: We may also disclose your information for the additional following purposes if we believe disclosure is necessary or appropriate:

Disclosing information about a secondary account user with the primary account holder or party financially responsible for the account.
Disclosing account and geolocation or location information in the event of an emergency to individuals you authorize us and our partners to disclose the information to, such as emergency responders.
Responding to requests for cooperation from law enforcement or other government agencies, or outside auditors or regulators, if required.
Responding to subpoenas, court orders or other legal processes.
Investigating violations of our Acceptable Use Policy at consumercellular.com/aup, or other Consumer Cellular terms, agreements, or policies.
Recovering payment for unpaid purchases or Services.
Preventing fraudulent use of our Sites or Services and helping protect against fraud or otherwise as needed to protect the safety of customers and the safety of others.
As part of a business transaction such as the sale, acquisition, divestiture, merger, or in the unlikely event of bankruptcy, consolidation, or reorganization of Consumer Cellular.
Disclosing information to our professional service providers, like auditors, lawyers, privacy vendors and consultants.
Calculating taxes, fees, or other obligations due to local, state, or federal government requirements.
Disclosing information pursuant to your request, direction, or instruction.

5. Our Obligations and Your Rights Related to CPNI.
As a telecommunications provider, Consumer Cellular collects Customer Proprietary Network Information (CPNI), which receives special legal protection under federal law.

CPNI includes:

Information about the quantity, technical configuration, type, destination, location, and amount of use of your telecommunications services.
Billing information related to your telecommunication services.
Call detail records (CDRs) showing phone numbers you call and receive calls from, along with the date, time and duration of the calls.
Data usage patterns and technical service configuration.
Network performance information related to your specific service.

CPNI does not include:

Your name, address, and listed phone number.
Text message content.
Data usage (i.e., internet browsing).
Subscriber list information.
Marketing and promotional preferences.
Customer support interaction records.

Confidentiality of CPNI. Under federal telecommunications law, Consumer Cellular must treat CPNI confidentially and cannot share it without your consent except in specific circumstances:

To protect our rights and property or prevent fraudulent or unlawful use.
For billing, collection and providing Services to you.
To provide emergency information to law enforcement.
As otherwise required by law.

We will not disclose your CPNI to you until you have provided us with your password or other permissible authentication measures.

Your Rights Related to CPNI: You have the right to restrict our use of CPNI for marketing purposes. We may use your CPNI for the purpose of offering products and services to you that are related to the communication services we already provide you, subject to your right to opt-out of the use of your CPNI for marketing purposes. You can submit an opt-out request by contacting us via email listed in HOW TO CONTACT US. We do not use CPNI for marketing purposes to offer products and services that are unrelated to our communication services.

6. Marketing Communications, Sweepstakes and Contests.
In accordance with our Wireless Customer Agreement at consumercellular.com/agreement, you consent and agree to receive automated marketing emails and text messages from us sent to your email address and phone number.

You may choose to limit or revoke your consent as follows:

Unsubscribe from our email communications by following the unsubscribe links within our emails;
Reply “STOP” to any text message; or
Contact Us at consumercellular.com/contact.

We will process the opt-out request as soon as reasonably possible and within the specific time periods required by applicable law. Please note that by opting out of receiving marketing communications for us, it will not have an impact on your services, nor will it prevent us from sending you non-promotional messages related to your account, transactions, customer support, or Consumer Cellular’s ongoing business relationship with you.

When you register to participate in our sweepstakes, contests and other promotions, we may require your name, postal address, phone number, email or other personal information which allows us to administer and manage the promotion, contact you if you are the winner, or send special offers and other marketing materials to you if you choose to receive them from us. If you no longer choose to receive these special offers and other marketing materials from us, you can revoke your consent as set forth herein. Please carefully review the official rules for such sweepstakes or contests as the terms may treat your personal information differently than under this Privacy Policy and apply to your participation in the promotion.

7. How Long We Keep Your Information.
We retain different categories of personal information for specific time periods based on business needs, legal requirements, and regulatory obligations, unless a specific retention period is mandated or permitted under applicable law. Our contracts with service providers require that they only retain personal information for the duration of time necessary to fulfill the purposes described in the contracts.

8. How We Protect Your Personal Information.
We have implemented administrative, organizational, technical, and physical measures designed to protect your information from unauthorized access or improper use. While our security safeguards are intended to maintain the confidentiality and integrity of your information, no security measures are perfect, and we cannot guarantee your personal information will never be disclosed in a manner inconsistent with this Privacy Policy, for example, because of a third party’s unauthorized or unlawful acts. If that were to occur, we will notify you in accordance with applicable law.

The information we collect is stored on servers located in the United States (“U.S.”). Physical and logical access to these databases and servers on which personal information is collected and stored is restricted to those employees, service providers, business partners and other third parties who have a legitimate need to know for the business purposes described in HOW WE USE YOUR INFORMATION. They will only process your personal information on our instructions or as otherwise agreed in our contracts with them. Our contracts with service providers require that they only store personal information on servers located in the U.S. In limited circumstances, our service providers or sub-processors may access or process personal information from outside the U.S. (for example, for customer support or IT functions). However, the CPNI we collect is only accessed and processed from within the U.S.

9. Information Collected by Third Parties, Third-Party Applications, Links to THIRD-PARTY Sites and User Submissions.
When using our services, you may choose to install, access or use services offered by third parties. By using, playing, or downloading such third-party applications, you agree to be bound by the terms of service for those applications. Service providers administering those applications may use tracking technology, such as cookies, to collect information, and location or geolocation data, about you. We encourage you to carefully review the privacy policies of any third-party service you access via our services. These third-party services operate independently of our services, and your information is governed by their terms and conditions, not Consumer Cellular’s.

Our sites may contain links to third-party websites. This Privacy Policy does not apply to these third-party applications or websites, and Consumer Cellular does not control, nor are we responsible for, the content or privacy and security practices of those third-party applications or websites. Any personal information collected through such third-party applications or websites is subject to the applicable third party’s privacy practices, which we encourage you to carefully review.

We may provide websites where you can post information about yourself and others, upload content (such as pictures, videos, audio files, etc.) and post comments or reviews about Consumer Cellular. You are responsible for the content of anything you share with us. Whenever you voluntarily disclose personal information on publicly viewable web pages, that information will be publicly available, can be collected and used by others, and is no longer subject to this Privacy Policy. We cannot control who reads your posting or what others may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.

We may engage contractors to provide certain services in connection with our products and services, such as providing technical support, hosting, marketing, conducting customer research or satisfaction surveys, and handling order processing or shipping products. For example, if you choose to purchase a product on our sites, you may be directed to one of our e-commerce partners to complete the payment transaction. Consumer Cellular and the pertinent e-commerce partner will need to share the relevant personal information to fulfill the request even if you have opted out of the “sale” or “sharing” of your personal information and they may use that information for its own purposes as described in their own privacy policies (as detailed in LIST OF THIRD-PARTY SUB-PROCESSORS). Not all Consumer Cellular-branded websites and applications utilize such third-party services.

Our third-party emergency response service provider may receive and process certain account and device information to provide its emergency response services. By adding someone to your trusted contacts, you authorize our third-party emergency response service provider to share relevant account information with your contacts as needed for the emergency response services. Additionally, through our caregiver application, we, our third-party sub-processors and/or service providers, may collect location data and alert your contacts using the application when you arrive at or leave certain designated locations. Precise geolocation sharing is permission-based and can be enabled or disabled in the application settings. This location data is considered sensitive personal information, is only used to provide you and your contacts with the emergency response and caregiving services and is permanently removed upon your deletion of the application, subject to applicable law.

10. Information Obtained From Children.
Our Services are not intended for children or minors, and we do not knowingly collect information from anyone under eighteen (18) years of age. If you believe your child has provided personal information to us, please contact us via the email listed in HOW TO CONTACT US, and we will work to delete their personal information in accordance with applicable law.

11. Cookies.
When you visit our Sites, we store and retrieve information on your device’s web browser, in the form of cookies (which are small data files that are downloaded on your computer or device when you visit a particular website), web beacons, tracking pixels, and similar technologies (collectively, “Cookies”). Cookies help websites remember your preferences and track how you use the site. You can disable some types of Cookies by turning them off in your device’s browser.

When you visit our Sites, you consent to the collection of your information using Cookies set on our Sites by us, our marketing and analytics providers and other business partners. Because we respect your right to privacy, and to comply with state-level comprehensive privacy laws, you can choose not to allow some types of Cookies. However, blocking some types of Cookies may impact your experience on our Sites. For more information about Cookies, the Cookies we use, and how to manage their settings, please click on “Do Not Sell or Share My Personal Information” at the bottom of our website. You may also enable the Global Privacy Control (“GPC”) signal on a compatible web browser. Please see Global Privacy Control for more information.

11.1 Types of Cookies: First party Cookies are Cookies set by us on our sites which are commonly required for the functionality and security of our sites. Third party Cookies are Cookies set on our sites by our partners and service providers to provide us with analytics and serve you with relevant advertising and marketing. Third-party Cookies may be governed by each third party’s specific privacy policy.

11.2 Cookie Classifications: We may use the following types of tracking technologies:

Strictly Necessary Cookies: Cookies that are necessary or essential for our Sites to function and cannot be switched off. They are usually only set in response to actions made by you, such as setting your privacy preferences, logging into your account or filling in webforms. You can set your browser to block or alert you about these Cookies, but some parts of our Sites or functionality may not then work. These Cookies do not store any personal information and will always be active.

Functional Cookies: Cookies that enable us to provide enhanced functionality on our sites and personalization. They may be set up by us or by third parties whose services we have added to our sites. If you do not allow these Cookies, then these services may not function properly when you visit our sites. Like Strictly Necessary Cookies, Functional Cookies do not store any personal information.

Performance Cookies: Cookies that allow us to count visits and traffic sources on our sites so we can measure and improve performance. They help us to know which pages are visited the most and least and see how visitors move around our sites. If you do not allow these Cookies, we will not know when you have visited our sites, and we may be unable to monitor their performance.

Targeting Cookies: Cookies that are set through our sites by our advertising partners or by a range of social media services. They can track your browser across other websites and are used by those companies to build a profile of your interests, show you relevant advertisements on other websites and enable you to share our content with your friends and social networks. If you do not allow these Cookies, you will experience less targeted advertising, impact the content and messages you see on the other websites you visit and you may be unable to use or see these social media sharing tools. You can opt out of such targeted advertising by visiting the Digital Advertising Alliance or Network Advertising Initiative websites. You can also opt-out of targeted advertising by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our website.

11.3 Do Not Track: Some newer web browsers may have a “Do Not Track” preference or similar signal that transmits a “Do Not Track” header to websites you visit with information indicating that you do not want your activity to be tracked. We do not currently take action to respond to “Do Not Track” signals because a uniform technology or common industry-accepted standard has not yet been developed.

11.4 Global Privacy Control: Our Sites support GPC, which is a browser-based opt-out preference signal that communicates to websites you visit your requests to opt-out from the “sale” or “sharing” of your personal information or processing of your personal information for “targeted advertising.” You can learn more and how to set up GPC by visiting Global Privacy Control at globalprivacycontrol.org.

12. International Transfers.
Consumer Cellular is based in the U.S. and the information we and our service providers collect is stored on servers in the U.S. and governed by U.S. law, which may be different from the privacy laws of the country where you are located. In limited circumstances, our service providers or sub-processors may access or process personal information from outside the U.S. (for example, for customer support or IT functions), subject to contractual requirements and appropriate safeguards. We do not intend to offer our services to residents of countries other than the U.S. and your access to and use of our sites constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information, including personal information, in the U.S., or in other countries where our service providers may process data, as described in How Long We Keep Your Information and How We Protect Your Personal Information.

13. State-Specific Privacy Disclosures.
If you are a California resident, please refer to California Privacy Rights for additional notice. This section of our Privacy Policy applies to the residents of certain U.S. states that have enacted comprehensive state-level privacy laws, such as Colorado, Connecticut, Delaware, Iowa, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia (which list is non-exhaustive and may expand as additional U.S. state privacy laws are enacted). Under these laws, residents of these states may have additional rights with respect to the personal information collected by businesses, like Consumer Cellular, such as the following, the:

Right to confirm whether we process personal information about you and obtain certain information about how we use your personal information, such as the categories or list of third parties to whom we disclose personal information.
Right to access your personal information, if applicable, in a portable and readily usable format.
Right to delete your personal information.
Right to correct your personal information.
Right to opt out of “sale” of personal information or processing of personal information for “targeted advertising.”

Not all states have the same laws or afford the same rights for their residents, such as the rights to appeal or correct, though we will try to assist residents of these states with any valid rights requests that are reasonable and practicable. We do not discriminate against you if you exercise any rights described herein or any other rights under applicable law.

13.1 How to Make a Request: As a resident of these U.S. states, you may exercise these rights (which rights may be subject to certain exceptions) by:

Submitting a request online at U.S. Privacy Request Form (you can also opt-out of the sale or sharing for targeted advertising, or limit the use of your sensitive data at U.S. Privacy Choices Form);
Calling us (877) 841-4207 (M-F: 8:00 am - 4:00 pm PST); or
Writing to us at:

Consumer Cellular, Incorporated
Attention: Privacy Office
12447 SW 69th Ave.
Portland, OR 97223

Residents of U.S. states with opt-out rights may elect to opt out of the “sale” or “sharing” of their personal information (as described in How to Make Consumer Requests, Us Responding to Requests & Verification) for certain disclosures to third parties which may be considered a “sale” or “sharing” under applicable law.

Note that some rights are inapplicable to Consumer Cellular’s business practices (e.g., the right to opt out of or contest “profiling” in furtherance of “decisions that produce legal or similarly significant effects”). Unless we notify you separately, we do not process your personal information for “profiling” in furtherance of “decisions that produce legal or similarly significant effects,” as such terms are defined under applicable law. Where such processing is governed separately by U.S. federal law pursuant to an exemption under applicable U.S. state privacy law, such as under the Fair Credit Reporting Act (FCRA), applicable U.S. federal law will apply to your rights and legally required disclosures regarding the collection, use and sharing of your personal information. Please see Analytics, Profiling, and Automated Decision-Making for more information.

13.2 Types of Requests & Verification: You also can exercise your right to opt-out of the “sale” of your personal information or processing of your personal information for “targeted advertising” by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our website or by submitting an opt-out request to us. We will respond to requests to opt-out of the “sale” of personal information or processing of personal information for “targeted advertising” within fifteen (15) business days of receipt. Consumer Cellular recognizes GPC signals, which are a way for you to set a “Do Not Sell or Share My Personal Information” preference at the browser level. If your browser or browser extension has GPC enabled, our sites will automatically recognize that signal and opt you out from the “sale” of your personal information or processing of your personal information for “targeted advertising.” Please see Global Privacy Control for more information. Please note, we do not use sensitive personal information to deliver “targeted advertising,” nor do we use or disclose sensitive personal information for purposes other than those permitted by applicable law, without providing any required notice and obtaining any required consent.

Residents of U.S. states with enacted comprehensive privacy laws have the right to appeal our decision to not process your request. You can submit your appeal to privacy@consumercellular.com. In your email, please provide the following information: (1) first and last name; (2) the type of appeal: (i) access, (ii) know, (iii) delete, or (iv) correct; (3) your ID from the original request; and (4) details regarding your appeal (i.e., reason for your appeal to assist us in our investigation). This information will only be used to respond to the request. We must have all this information to investigate your appeal.

For current Consumer Cellular customers, in most cases, the best way to correct your information is to log into your My Account at consumercellular.com/login. Once you are logged in, you will be able to modify or correct your information. For changes that cannot be made through your My Account at consumercellular.com/login, residents of U.S. states with enacted comprehensive privacy laws may also correct or modify your information by contacting customer support via the email listed in HOW TO CONTACT US.

To help protect your privacy and maintain security, we will take steps to verify your identity before processing your privacy rights request to access, know, delete, or correct. When you make a request, you can expect the following, we will:

Verify your identity as required under applicable law. We may require you to provide your first and last name, email address, Consumer Cellular account number, postal address, and phone number, to verify your identity.
We will confirm receipt of your request within ten (10) days.
We will respond to your request within forty-five (45) days of receipt. If necessary, we may take an additional forty-five (45) days should we need to extend the response time and we will notify you during the first forty-five (45) days of the same.

In certain circumstances, a request to exercise your rights may be denied, for example, if we are unable to verify your identity. If we deny your request, we will explain the reason for our denial in our response back to you. If your rights request is denied, you may lodge an appeal with us, subject to applicable law, as described herein. The response to your rights request will inform you of any appeal rights you may have and how you may exercise them. You may appeal our denial of your request within sixty (60) days (or such a longer or shorter period depending upon applicable law) after you receive our denial by contacting us via the email listed in HOW TO CONTACT US.

You can designate an authorized agent to make a request to exercise your additional rights on your behalf by submitting a request online at U.S. Privacy Request Form. If you use an authorized agent, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request on your behalf, require you to verify your own identity, or require you to directly confirm with us that you provided the authorized agent with permission to submit the request.

14. California Privacy Rights. This additional notice applies to California consumers.

14.1 Types of Information We Collect: We collect information about you when you use our sites, interact with us online and through your use of our services. The data we and our service providers acting on our behalf collect depends on how you interact with us online and your use of our sites and services.

14.2 Personal Information Collected About Consumers: We collect and process, and have collected and processed in the previous twelve (12) months, the following categories of personal information:

Personal information described in Cal. Civ. Code § 1798.80(e), including identifiers described in PERSONAL INFORMATION WE COLLECT, date of birth, bank account information, credit/debit card information, and credit history.
Characteristics of protected classifications (e.g., race, religion, age, marital status, military veteran status, disability).
Commercial information, including products or Services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Geolocation data or location information.
Audio, electronic, visual, or similar information, including photographs, images, videos when you visit us in our retail stores, and recordings of your voice when you call customer service.
Information when you contact customer support for assistance, including live webchat logs, call recordings and other support channels we monitor, or when you otherwise interact with us directly.
Sensitive personal information, including driver’s license and Social Security number, precise geolocation (when enabled), account login details and passwords, certain demographic information, and contents of emails and text messages (unless Consumer Cellular is the intended recipient).
Inferences drawn from the information listed herein.
And the other information described in PERSONAL INFORMATION WE COLLECT.

14.3 Purposes of Collecting & Processing Personal Information: We collect and process, and have collected and processed in the previous twelve (12) months, each of the categories of personal information listed herein for various purposes, including:

Auditing for counting ad impressions of unique visitors to our Sites and advertisements, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards.
Helping to ensure security and integrity of personal information.
Debugging to identify and repair errors that impair existing intended functionality.
Short-term, transient use.
Undertaking internal research.
Analytics, training, and quality assurance purposes, including using artificial intelligence or automated processing or systems to assist with these purposes, subject to applicable law.
Undertaking activities to verify, maintain, or improve the quality or safety of our Sites and Services.
And the other purposes described in HOW WE USE YOUR INFORMATION.

14.4 Personal Information Sources: We collect these categories of personal information listed herein directly from you, your use of our sites and services and from other companies, our partners and certain third parties as described in HOW WE COLLECT YOUR INFORMATION and for the purposes described in HOW WE USE YOUR INFORMATION.

14.5 Disclosure of Personal Information: In the past year, we have disclosed all or substantially all the categories of personal information listed in Personal Information Collected About Consumers with certain entities who provide services to or for us, or on our behalf, as described in How We Disclose/Share Your Information and for the purposes described in HOW WE USE YOUR INFORMATION.

14.6 Retention of Personal Information: We retain your personal information consistent with How Long We Keep Your Information. These requirements also apply to our service providers. We may maintain or use de-identified or pseudonymized information or receive de-identified or pseudonymized information that does not identify any individuals and cannot reasonably be used to identify any individuals which is derived from personal information. We will not attempt to then re-identify any de-identified or pseudonymized personal information, unless permitted by law.

14.7 Sale and Sharing of Personal Information: Under the CCPA, a “sale” of personal information is defined broadly and does not require an exchange of monetary compensation. According to that broad definition, during the previous twelve (12) months, a “sale” of the following categories of personal information may have occurred with our marketing and analytics providers and other business partners:

Identifiers, such as your name, IP address, postal address, phone number, email address.
Commercial information, such as product purchases and usage information about our sites and services.
Internet or other electronic network activity information, such as your interaction with our Sites or advertisements.
Inferences drawn from the categories of personal information described in Personal Information Collected About Consumers.

In addition, payment transaction data, including identifiers and commercial information from purchases made on our sites may be disclosed to our third-party e-commerce partners and fulfillment retails for their own purposes, which may constitute a “sale” under applicable law as described in LIST OF THIRD-PARTY SUB-PROCESSORS. Residents of U.S. states with opt-out rights may elect to opt out of this disclosure as described in STATE-SPECIFIC PRIVACY DISCLOSURES.

Under the CCPA, such disclosure may also constitute a “sharing” of personal information for cross-context behavioral advertising. Please note that we do not sell or share, and have not sold or shared, in the previous twelve (12) months, the personal information of any consumers we know to be under eighteen (18) years of age.

We do not discriminate against you if you exercise any rights described in Your CA Privacy Rights or any other rights under applicable law. We will not treat you any differently, such as charging you a different price for the same service or providing a different level or quality of service, for exercising any of your privacy rights.

14.8 Your CA Privacy Rights: Subject to applicable law (including applicable exceptions and limitations), you may have the following rights with respect to your personal information, the:

Right to know what personal information we have collected about you, including the categories of personal information, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting, selling, or sharing personal information, the categories of third parties to whom we disclose your personal information, and the specific pieces of personal information we have collected about you.
Right to access your personal information, if applicable, in a portable and readily usable format.
Right to delete your personal information.
Right to correct your personal information.
Right to opt out of “sale” or “sharing” of personal information.
Right to limit our use and disclosure of sensitive personal information, as provided under Cal. Civ. Code § 1798.121, which goes beyond what is specifically authorized pursuant to 11 CCR § 7027(m). Please note, we use and disclose sensitive personal information only for the purposes permitted by the CCPA and applicable regulations, and therefore we do not use or disclose sensitive personal information in a manner that triggers the right to limit the use and disclosure of sensitive personal information. Further, we do not use sensitive personal information to deliver “targeted advertising” nor do we use or disclose sensitive personal information for purposes other than those permitted by applicable law, without providing any required notice and obtaining any required consent.

14.9 How You Can Correct Your Personal Information: For current Consumer Cellular customers, in most cases, the best way to correct your information is to log into your My Account at consumercellular.com/login. Once you are logged in, you will be able to modify or correct your information. For changes that cannot be made through your My Account at consumercellular.com/login, as a California resident, you may also correct or modify your information by contacting customer support via the email listed in HOW TO CONTACT US.

14.10 How to Make Consumer Requests, Us Responding to Requests & Verification: To help protect your privacy and maintain security, we will take steps to verify your identity before processing your privacy rights request to access, know, delete, or correct. When you make a request, you can expect the following, we will:

Verify your identity as required under applicable law. We may require you to provide your first and last name, email address, Consumer Cellular account number, postal address, and phone number, to verify your identity.
We will confirm receipt of your request within ten (10) days.
We will respond to your request within forty-five (45) days of receipt. If necessary, we may take an additional forty-five (45) days should we need to extend the response time and we will notify you during the first forty-five (45) days of the same.

In certain circumstances, a request to access, know, delete or correct may be denied, for example, if we are unable to verify your identity. If we deny your request, we will explain the reason for our denial in our response back to you.

You may exercise these rights to access, know, delete (subject to certain exceptions), or correct by:

Submitting a request online at U.S. Privacy Request Form (you can also opt-out of the sale or sharing for targeted advertising, or limit the use of your sensitive data at U.S. Privacy Choices Form);
Calling us (877) 841-4207 (M-F: 8:00 am - 4:00 pm PST); or
Writing to us at:

Consumer Cellular, Incorporated
Attention: Privacy Office
12447 SW 69th Ave.
Portland, OR 97223

You can also exercise your right to opt-out of the “sale” or “sharing” of personal information by clicking on the “Do Not Sell or Share My Personal Information” link at the bottom of our website or by submitting an opt-out request to us. We will respond to requests to opt-out of the “sale” or “sharing” of personal information within fifteen (15) business days of receipt. Consumer Cellular recognizes GPC signals, which are a way for you to set a “Do Not Sell or Share My Personal Information” preference at the browser level. If your browser or browser extension has GPC enabled, our Sites will automatically recognize that signal and opt you out of the “sale” or “sharing” of your personal information. Please see Global Privacy Control for more information.

You can designate an authorized agent to make a request to exercise the rights described herein on your behalf by submitting a request online at U.S. Privacy Request Form. If you use an authorized agent, we may require the authorized agent to provide proof that you gave the agent signed permission to submit the request on your behalf, require you to verify your own identity, or require you to directly confirm with us that you provided the authorized agent with permission to submit the request.

15. How To Contact Us.
If you still have any questions after reviewing this Privacy Policy, feel free to contact us at:

Consumer Cellular, Incorporated
Attention: Privacy Office
12447 SW 69th Ave.
Portland, OR 97223

Email: privacy@consumercellular.com

The privacy alias is for general privacy questions. If you are a resident of certain U.S. states with enacted comprehensive state-level privacy laws and would like to exercise your rights under these laws, or the rights of another individual as their authorized agent, you will need to contact us using one of the methods described in How to Make a Request.

16. Changes To This Privacy Policy
This Privacy Policy may be updated periodically and without prior notice. When material changes are made, a link on our Sites will be posted providing access to the revised Privacy Policy, along with the revision date and may be communicated to you through existing Consumer Cellular communication channels and resources. Your continued use of our Sites or Services constitutes your agreement to the Privacy Policy then in effect. If you do not agree with the Privacy Policy then in effect, please discontinue using our Sites or Services.

17. Additional California Rights.
Pursuant to California’s “Shine the Light” law (Cal. Civ. Code § 1798.83), California residents are entitled once per calendar year, free of charge, to request and obtain certain information regarding our disclosure, if any, of personally identifiable information to third parties for their direct marketing purposes in the preceding calendar year (e.g., requests made in 2026 will receive information about 2025 sharing activities). You may also tell us not to share your personally identifiable information with third parties for their direct marketing purposes. To make such a request, please contact us via the email listed in HOW TO CONTACT US. We may need additional information to process your request.

18. Nevada Residents.
Pursuant to NV Rev Stat § 603A, as a business that provides service through our website, we are required to notify individuals who are residents of Nevada of their right to submit a verified request instructing us not to sell any of the covered information we have collected or will collect about them through the Internet or online services. While we do not sell consumer-covered information in exchange for monetary consideration, we may disclose your personal information to certain third parties as described in How We Use Your Information. If you are a Nevada resident, you can exercise your right to opt out of the sale of covered information (as defined under Nevada law) by submitting a request online at U.S. Privacy Request Form or contacting us via the email listed in HOW TO CONTACT US.

19. Definitions.
The following definitions are terms used in this Privacy Policy that are not defined herein and provided for informational purposes only:

Authorized Agent An individual legally designated to make privacy requests on behalf of another individual. Automated Processing Computers or artificial intelligence systems that analyze information and make decisions or predictions using that information without human involvement. Business Transactions Events like mergers, acquisitions, or sales where a company might transfer their customer information to another company. Call Detail Records (CDRs) Records showing the phone numbers of calls made and calls received, along with the date, time, and duration of the calls. Cross-Context Behavioral Advertising targeted advertising to an individual based on the individual’s personal information obtained from the individual’s activities across distinctly branded websites, applications, or services. De-identified Information Data where personal information is removed no longer identifying the individuals but ensuring the usefulness of the data. Device or Equipment Mobile phones, tablets, wireless accessories, emergency response devices, computers or other equipment activated on our network or used with our Services or Sites. Fraud Detection Systems and processes used to identify and prevent fraudulent or suspicious activity. Geolocation or GPS Data Information about the physical location of a device, either from satellite signals (GPS) or nearby cell towers and Wi-Fi networks. IP Address A unique number assigned to a device when it connects to the internet, like a digital postal address. Interactive Voice Response (IVR) A phone technology system that allows businesses to interact with callers automatically through pre-recorded messages and menu options. Legal Process Court orders, subpoenas, or law enforcement requests that require companies or individuals to share information. Marketing Lists Collections of customer information that are used to send promotional or marketing materials. Mobile Advertising ID (MAID) Unique identifier assigned to a mobile device that advertisers use to show targeted ads across different mobile applications, such as Apple’s Identifier for Advertising (IDFA) and Google’s Android Advertising Identifier (AAIS). Network Infrastructure The physical equipment (cell towers, cables, computers) which provides our services. Pseudonymized Information Data that is obscured by removing personal information and replacing it with stand-in or alias values, or pseudonyms. Opt-Out Choosing not to participate in something, like declining to accept cookies from a website. Personal Information Any information that can reasonably identify or be linked to an individual, such as name, postal address, phone number, or email address. Processing Any action taken with personal information, including collecting, storing, using, sharing, or deleting data. Profiling Using personal information to evaluate, analyze, or predict aspects of an individual’s preferences, behavior, or needs. Sensitive Personal Information Extra-protected personal information about you, like Social Security number, driver's license, precise geolocation information, or financial account details. Targeted Advertising Advertising that is specifically chosen for an individual based on their interests, browsing history, or other personal information. Web Beacons and Pixel Tags Invisible images embedded in websites or emails that track whether a user has viewed the content.

20. List of Third-Party Sub-Processors.
In connection with Consumer Cellular’s products and services, as of the date of this Privacy Policy, the following third-party sub-processors are authorized to process customer data. Each of these companies is an independent company and not an affiliate or agent of Consumer Cellular.

Shopify, Inc. Our online accessories store is operated by Voice Comm, LLC and hosted by Shopify. To find out more information about Shopify’s privacy practices, we encourage you to visit Shopify's Privacy Policy at shopify.com/legal/privacy. Smith Micro Software, Inc. For customers with the SpeakEasy Connect Care+ plan and a compatible device connected to our SpeakEasy Care mobile application, the location and caregiving technology is provided by Smith Micro. To find out more information about Smith Micro’s privacy practices, we encourage you to visit Smith Micro’s Privacy Policy at smithmicro.com/privacy. Viiz Communications, Inc. The emergency call center services for our emergency response devices are operated by Viiz. To find out more information about Viiz’s privacy practices, we encourage you to visit Viiz’s Privacy Policy at viiz.com/privacy-policy.

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